Delivery Policy

Delivery

All of orders are dispatched via road courier.

1st Line Digital Pty Ltd T/A Office Technologies & Services & First Line Europe Ltd takes no responsibility for lost orders if customers provide incorrect address details.

Delivery Times

Your order will be processed within 48 hours and mailed to you in plain packaging and attractively wrapped at no additional cost. Goods delivered within Australia will take two to seven working days. For delivery outside Australia, please allow up to twenty working days.

If by any chance we are out of stock of an item you will be notified and given a new delivery date. If this is not satisfactory you will be given the option of cancelling the order.

Please note that all processing and delivery times are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.

In the rare instance that it takes longer than 48 hours to process your order, one of our staff will email you with a revised estimated delivery time.

If you need to check on your order, you can email our customer service staff or 1300 73 11 25 (during business hours).

ORDERS AND PAYMENT

Orders can be made online, over the phone or post.

Online Order by Credit Card

Simply browse the 1st Line Digital Pty Ltd T/A Office Technologies & Services & First Line Europe Ltd website to find the products you would like to purchase and proceed to the checkout. You will need to submit your name, delivery address, email address and credit card details. Your information is encrypted for safe transmission to our warehouse. Only our staff will have access to your order and delivery details. Only the bank will have access to your credit card detail See our Security section for full details.

Over the Phone by Credit Card:

If you prefer, you may order by phone. Simply call 1300 73 11 25 and one of our friendly customer service staff will be happy to take your order. Our lines are staffed Monday to Friday10.00am to 5.00 pm(EST) and Saturday 10.00am to 5.00pm (EST). This service is not available on Sunday.

Post Order with Cheque, Money Order or Credit Card details: 
You may place an order by post by submitting an order form and including your name, delivery address, email address and posting it with your cheque, money order or credit card details to:

1st Line Digital Pty Ltd
PO Box 1409
Capalaba
Qld
4157

Please also ensure that you include your daytime phone number and email address and physical address. A customer service representative may contact you if an item has become unavailable and advise of an estimated delivery time.

GST (Goods & Services Tax) & VAT
Our products and services attract a GST and VAT at the current rates.

Currency
All prices on this website are listed in

Asia Pacific = Australia Dollars

European Website = Great British Pounds

Contacting us

If you have any questions, comments or concerns regarding our Delivery and Packaging, please contact us at the following email address, mailing address or telephone number:

Email

iinfo@t-one.co

Mail

1st Line Digital Pty Ltd
PO Box 1409
Capalaba
Qld
4157

Phone

Telephone Int 1300 73 11 25